Delivery information

 **We are experiencing a high volume of orders so please expect a slight delay to deliveries due to courier capacity. Please note if you have ordered multiple items, they may be delivered in separate parcels. We are working hard to restock so that we can keep everyone's feet warm and dry this Winter and we would like to thank you for your patience and understanding. **

**ROYAL MAIL DELIVERIES**

We have been informed by our delivery partner, Royal Mail, that they are dealing with a backlog of parcels at the moment which may mean that your delivery may be a little later than expected.

If you ordered with Royal mail, please allow a few more days than advertised for your parcel to arrive but we can confirm it has been despatched.

We are working hard with our delivery partner to resolve this and doing our very best to deal with all customer enquiries as quickly as possible. Our customer service department is currently experiencing very high levels of enquiries which may lead to a delay in responses.

*During these uncertain times we will do our best to prioritize next day delivery orders. Standard delivery may take between 3 - 5 working days and next day delivery may take up to 2 working days. We hope that you and your loved ones are keeping safe and thank you for your understanding. 

STANDARD DELIVERY

We offer standard delivery of £5.99 for Royal Mail Tracked for all orders under £100. We offer free UK Standard delivery for orders over £100. Orders will normally arrive between 2-5 working days. This applies only for mainland UK postal addresses.

NEXT DAY DELIVERY

We offer DPD next working day delivery of £9.99 for orders under £100 and £7.99 for orders over £100. This applies only for mainland UK postal addresses. Orders will normally arrive between 1-2 working days. Next day delivery to the Scottish Highland and Scottish Islands can take between 3 - 4 working days to arrive. To ensure next working day delivery; orders will need to be submitted before 2pm Mon - Fri. 

Please Note: Any orders placed on a Saturday, Sunday and after 2pm on a Friday will mean your order will be dispatched on the Monday.

Working Days are Monday to Friday excluding bank holidays.

 


TRACKING ORDERS

As soon as your order is dispatched, you will receive a confirmation email with a tracking number. Visit www.royalmail.co.uk or www.dpd.co.uk to track your order.


SATURDAY DELIVERIES

Unfortunately, we do not deliver on a Saturday.


TIMING OF ORDERS

We process orders in our warehouse from 9am to 2pm Monday to Friday. Therefore, if your order is placed on a bank holiday, after 2pm, late on a Friday or on the weekend, please expect a small delay. Orders will normally arrive in 2-5 working days. Next day delivery orders will normally arrive between 1-2 working days. Next day delivery to the Scottish Highland and Scottish Islands can take between 3 - 4 working days to arrive.


DELIVERIES 

Delivery to remote areas can take an extra 1-2 days. Local weather conditions can also affect delivery time.

At this time, we ship orders to mainland UK & Scottish Highlands. We are unable to ship to the Isle of Man, Channel Islands, EU and BFPO addresses.


BANK HOLIDAY DELIVERY

Over national UK bank holidays delivery will be delayed. Orders will be fulfilled on the next working day and will take 3-5 working days to be delivered.